All are his favorite customers
BY STEFANI DIAS Californian assistant lifestyles editor sdias@bakersfield.com
Just as Bobby McFerrin told us in the '80s, "Don't worry, be happy." It's just that credo that motivates Carlos Juan Maldonado as a server at Don Perico in northeast Bakersfield.
"Just be happy. I smile all the time. 'You're never mad,' customers tell me. That is my thing; that's why I'm a good waiter."
Related Info
NOMINATION
From Jana Byers: Like all of the servers who will be nominated for this award, Carlos goes above and beyond what anyone would expect in their waiter. Carlos makes you think you are his favorite customer. But, if you talk to anyone else that goes to this Don Perico, they will say they are his favorite! He makes everyone feel like a welcomed guest!
He is always happy, cheerful and funny! If he detects someone is in a foul mood, he will pat them on the back and joke around until he gets them out of that mood!
He remembers everything, every time! He knows my husband doesn't like sour cream, so if he orders something with sour cream, Carlos will bring it to me on the side, because he remembers that I like sour cream.
Margaritas? Salt? No salt? He remembers which of us likes what!
When my friend had a stroke and became wheelchair bound, I explained to Carlos we would be having dinner there the next night with her and her husband. I wanted to know how he will accommodate us, where he will seat us, where will the wheelchair be stored, etc., because I wanted her as comfortable as possible and this was all new to me. He laughed at me like I'd lost my mind! He explained she will sit here ... the wheelchair will go there ... and he looked at me like, "Duh?" It became obvious he has served many people in wheelchairs, knew what he was doing and he thought it was comical that I didn't know what I was doing!
That happiness is infectious, according to customer Jana Byers, who nominated Maldonado, 38.
She writes, "He is always happy, cheerful and funny! If he detects someone is in a foul mood, he will pat them on the back and joke around until he gets them out of that mood!"
His positive attitude has served him well since he started at the Oswell Street restaurant not long after moving to Bakersfield from Mexico at the age of 17.
"I have a big family: 10 -- five girls and five boys (including me). Eight live here in Bakersfield."
In his first years in town, two brothers, both married, were his only local relatives.
"I was young and my brother said, 'Go to school.' I said, 'No, I don't want to go to school. No, I need money.'
"It's hard when you move. When I got here, I didn't know anybody. When I started working, I found a lot of friends."
Maldonado started at Don Perico as a dishwasher, then moved on to busboy before taking up serving.
"At first I was scared, I thought, 'I don't want to be a waiter. Sometimes I don't understand very much. But it will be better for you, more money.'"
That pay bump helps support his family: wife Isabel, a stay-at-home mom; daughter Celeste, almost 16; and sons Jose, 11, and Adrian, 5. Along with the usual household bills, the Maldonados have paid more than their share of medical bills; Celeste has had five surgeries for a cleft palette, and Jose has cerebral palsy.
In an industry reliant on tips, Maldonado said he sticks to a simple rule:
"I don't discriminate. Everybody is the same. When they come to the restaurant, I try to do the best job. I don't understand why people discriminate. Here in Bakersfield, you know a lot of people they don't tip. Be nice to the people and you make good money."
A few years back, Maldonado said he greeted an interesting trio who arrived before the hostesses came on shift.
"A guy with a lot of hair on his face. He looked like a monkey man. He came in with two guys and a girl. They were working here in Bakersfield on a circus from Mexico.
"They were at a different restaurant across the street that didn't want to give them service because of the hair. They didn't want them to scare people.
"I told them, 'That's discrimination.' Then I seated them. They returned the next week with a camera and took a picture of us. They said, 'Thank you for your service, Carlos.'"
Maldonado cares deeply that customers enjoy their experience, whether in his station or not. He remembers helping a family with a little girl who had a long wait for chicken strips.
"The chicken strips were frozen, so they would take 10 to 15 minutes. I said, 'They'll take awhile. Do you want a taco or enchilada for the little girl? I won't charge you.
"They said no, but when the strips came out they were burnt. I asked if they wanted something else, but they said no. I said I could give them a discount. I felt guilty they came out to eat (and had a bad time).
"They said, 'You don't have to do that. It's not your problem. But you're the only person who came to our table and explained it.' They left a $10 tip on a nothing bill."
For all the hard work and reward he derives from his job, Maldonado thinks about how his life might have changed.
"Now I think different. Maybe if I went to school, I would have a better job. So I tell my daughter, 'Go to school, get a better job. Don't be like me. You go to school first, then you can buy anything you want.'"
Most CommentedMost Popular
Measure G is not, technically, a ban on medical marijuana collectives and cooperatives in unincorporated Kern County. Practically, it comes very close to being one.
Q: Why are "motorized scooters" (two-wheeled, no seat) allowed on the streets? To my knowledge, they are not licensed, tagged, insured. They have NO lights, horns or other safety items.
The Kern County Republican Central Committee is set to decide Monday whether to revoke the charter of a local black Republicans group for endorsing a Democrat for elected office.
Many of the United Farm Workers of America's leaders and foot soldiers remain with the organization decades after its founding 50 years ago, but some have transitioned to other positions in business, government and advocacy.
A Bakersfield mother of two who took up competitive cycling nine months ago after an injury ended her marathoning career died Sunday while competing in a bicycle race outside Yosemite National Park.
A prostitution sting netted 15 arrests Wednesday. Three female Bakersfield Police officers and one female investigator for the Department of Alcoholic Beverage Control (ABC) pretended to be prostitutes at a motel located near three ABC licensed establishments, according to an ABC news release.
A Bakersfield police officer shot and killed a man who was armed with a gun in a northwest Bakersfield apartment Monday morning.
Two sisters were arrested on suspicion of breaking into a business with five children in tow Saturday night.